In case you are unable to communicate with Buchanan & Co --
We have arranged an emergency procedure with Rosenthal Collins Group (RCG) In case you are unable to reach us due to an emergency situation such as a power outage or telephone problem in Manhattan, and need to place an order, please do the following:
1. Obtain your account number from a month-end statement or confirmation statement.
2. Have your trade ready. (Advise is not available)
3. Call the Rosenthal Collins wire room, 312-424-0563
4. Tell the order clerk, "I am a customer of Buchanan & Co in Manhattan, Kansas. I am unable to reach them due to phone problems. I need to transact an order."
5. Keep a record of the date and time of your call and any information given you by the clerk.